On Site Services has a firm policy against the transmission of unsolicited e-mail ("spamming"). Please contact us if you need more information about spamming and other unacceptable uses of this service.
If you have not already done so, you may begin uploading files to your site. The process by which files are transferred to the server is called File Transport Protocol (FTP). Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. Otherwise, you will need to obtain an FTP client of your own to transfer your files. See our support page for more details on FTP. Customers with Microsoft FrontPage® extensions installed on their sites should use only the FrontPage publishing feature to transfer files.
The following information is contained within your account activation notice and is needed to connect to the site via FTP: userid, password and FTP host name (if you have not received this information, contact us). When you connect to the web server, you will connect directly to the root or "home" directory of your account. You will see several system folders such as bin, cgi-local, etc, and stats which are landmarks suggesting a successful connection.
You can transfer files directly to the root level and/or create subdirectories. The only system directory that you may need to use is cgi-local; this directory is reserved for custom scripts. To make your home page load automatically, name the HTML document "index.htm" or "index.html" in lowercase and upload it to the root directory of your account. Be sure to upload HTML documents in ASCII mode and images in BINARY mode. This page will be replaced automatically when you upload your index file, so rename this file or print it for future reference.
You can use your web based Control Panel to view stats, set mail forwarding options, change your password and more.
Please refer any questions to support@onsiteserver.com.
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